Order-to-Cash Automation

Order-to-Cash Automation

Order-to-Cash (O2C) is often a document-intensive process. It normally involves invoices, purchase orders, contracts and specific information from multiple enterprise applications, including CRM, ERP, ECM, and accounting. Timely, accurate processing can make all the difference between an organization that’s efficient and one that finds it harder to compete. Business decision makers have begun to see the advantage to automating their Order-to-Cash processes. But the companies that are gaining an edge are integrating enterprise applications to their paper-based information flows.

Typical Challenges of Processing Documents in Order-to-Cash

  • Errors resulting from manual input of information
  • Lack of visibility across departments – orders received by Accounting are not reflected in other systems, such as CRM.
  • Problems with archiving and finding documents, when access is needed for audit or customer inquiry.
  • Difficulty matching invoices to the related customer orders and unreliable data.
  • Problems with printing and inability to add new invoice distribution methods, like email, FTP, and more.

Contact us to find out how we can help you automate your Order-to-Cash process by integrating various ERP, CRM and other systems with document based information through robust document capture, processing, creation and distribution capabilities. Benefits can be numerous – improved cash flow due to fast invoicing, flexible invoice distribution, improved accuracy and access to information.